Nishantha Hettiarachchi, Director of Engineering & Architecture at Sysco LABS, was a panelist in the “AI in Hospitality” session at the recently concluded SLASSCOM AI Asia Summit 2024. Drawing on over 20 years of experience, Nishantha highlighted the critical role of integrating AI into the hospitality and foodservice industries to stay competitive.
The session delved into how AI is transforming the sector through personalized guest experiences, operational efficiency, AI-driven revenue management, and customer service automation. Nishantha shared actionable insights on leveraging AI to meet evolving customer demands and drive innovation.
